More on Perception

An interesting quote I ran across today:

"If men define situations as real, they are real in their consequences."

This is known as The Thomas Theorem, from two sociologists in 1928.   This highlights the disconnect between  [perception + expected rational behavior] versus [reality + actual behavior].

Again, we should expect this and prepare for this as test engineers.

See my earlier post on this subject:  On "managing" perception?